The event also celebrated the incredible professionalism of all ten finalists in this particularly challenging year. Each was shortlisted after a rigorous two stage selection process by a judging panel of industry leaders.
This year the second stage included a personal presentation, interview and a demanding role play all conducted virtually via Zoom.
The judging panel also recognised two ‘highly commended’ winners – Laura Egerbacher, who works for Lexington Reception Services at their contract at British Land and Reiss Gordon-Henry who works for Rapport Guest Services at their contract at HSBC.
Despite Covid-19, these two individuals showed exceptional energy and enthusiasm and still managed to develop personally and professionally this year.