The 2023 Winner and Two Highly Commended Finalists Announced

The 2023 winner is Shannon Sullivan of Rapport

Jo Tattum, Head of Partnerships at Moneypenny, Principal Partner and Judge for Corporate Receptionist of the Year, announced that “Shannon Sullivan of Rapport at Addleshaw Goddard was the winner of the Award for 2023 and received the prestigious trophy as well as a fully hosted five-day trip to New York and dinner for two at a leading Michelin-starred restaurant in London.”

Awards for Two Highly Commended Finalists (in alphabetical order by surname)

Jo Tattum went on to announce that, ‘the judges wanted to make two Highly Commended Awards from the ten finalists who attended the assessment day, because it was so difficult to separate each of them. 

Highly Commended Finalist

Laura-Marie Bruce, Portico at PriceWaterhouseCoopers

“I’m not ‘Just a Receptionist’ – I’m an asset to the company I work for. I am grateful and proud of who I am and the job I perform, day in, day out.”

Highly Commended Finalist

Fara Painter, OnVerve at Legal & General

“I want to show the world that it doesn’t matter where you are from or what limitations you think you may have, everything is achievable if you work hard and are kind to others.”

See all ten finalists

Exceptional front of house receptionists working in the corporate sector for 2023. “All the 2023 finalists were simply incredible and should be very proud of their achievements. We hope that this competition will attract more talented individuals to our sector of the hospitality industry,” says Dirk Talsma, Chair of Corporate Receptionist of the Year Award.

The rigorous judging process

To bring alive their own personalities, each individual created a short video which they submitted with their application and CV. The twenty best were reviewed by an independent panel of judges to select the ten finalists.

All the finalists were invited to an assessment day and put through rigorous tests by nine judges. Each of them took part in a traditional interview, a role play and a phone play scenario as well as a group exercise to see how they behaved in a team.

Derek Williams Head Judge & Founder of The WOW! Awards said “I have just judged the finalists and I would love to employ them all! They demonstrated amazing standards of professionalism and skill in delivering great service. These awards are most definitely raising standards for Corporate Receptionists in all sectors and encouraging new people to enter the industry.”

Corporate Receptionist of the Year 2023 group exercise
Craig Thatcher, briefing for the group exercise for Corporate Receptionist of the Year 2023
Shannon Sullivan, Derek Williams and Judita Pocevuciute in role play for Corporate Receptionist of the Year 2023